The Potter Violin Company considers your satisfaction to be our TOP priority. We stand by our products, and will exchange or return any item within our 21 days, subject to the following terms and conditions:
Instrument Return Policy
All new instruments or bows are backed by our 21-day money-back guarantee. These items must be returned in "new" condition. Otherwise, repair costs or depreciation due to damage may be charged and deducted from the refund amount.
Instruments taken on a one-week trial and then purchased are subject to our trade-in policy only.